The STAM after-sales service is designed to ensure the long-term operational continuity of your lines; it is one of the hallmarks of our company.
By means of an efficient organisation and a highly qualified team, we provide our customers with comprehensive, fast and reliable support throughout the entire life cycle of our machinery.
Custom and commercial spare parts
STAM custom spare parts are manufactured at our in-house machine shop to the same quality standards and tolerances as the original components. This ensures immediate availability, reduced delivery times, and 100% compatibility with your lines.
We manage procurement of commercial spare parts directly, selecting qualified suppliers to maintain the high performance of every machine and plant over time.
Remote support and monitoring
STAM systems can be equipped with an integrated remote service system (Teleservice). This lets our team monitor the operation of the lines from a distance and intervene in the event of anomalies, reducing downtime and often resolving the problem before it impacts production.
Emergency support and telephone assistance
When a line stops, every hour counts.
In the event of a sudden breakdown, our service department guarantees an immediate telephone responseand, where necessary, on-site technical support in the shortest possible time.
Our specialised technicians operate around the world and undergo constant training to work expertly on all STAM installations, regardless of their age.
Scheduled maintenance and installations
Our service department coordinates the planning of both scheduled and unscheduled technical work: installations, maintenance and repairs are organised with precision to minimise the impact on your production schedule.
A regular maintenance plan extends the lifespan of the system, reduces the risk of sudden failure, and optimises long-term operational costs.
Support built to last
With over 60 years of experience and more than 1,000 systems installed worldwide, the after-sales service offered by STAM is an integral part of the value we deliver.
Every system we design is built to last, and all service work is guided by the same principle: ensuring that your lines continue to operate at peak capacity and efficiency.
By choosing STAM service, you gain a technical partner that knows every single component of the machinery it has manufactured inside out.
